Description
In this recording of a live session Steve Smeltz with Lifesaver Software discussed “Elevating the Customer Experience in Your Frame Shop”.
Steve discusses how technology can aid in crafting a seamless, unforgettable experience—from the first quote to the final pickup. He will discuss communication tools which make interactions more personal and effortless. Plus, discover how strategic follow-ups, thoughtful review requests, and heartfelt thank-you messages can turn one-time clients into lifelong champions of your brand.
Steve Smeltz spent 10 years as a systems analyst and marketing specialist before entering the picture framing industry when he purchased a Great Frame Up in Atlanta. After discovering LifeSaver Software in 1996, he joined the team to help develop tools that make running a frame shop more efficient and profitable. With over 25 years of industry experience, Steve has helped shape LifeSaver into a powerful point of sale system for custom framers. He's passionate about helping fellow business owners and sharing what he's learned.
Presented by Lifesaver Software, Inc.
